Refund policy

We take great pride in the craftsmanship and quality of our scarves, shawls and wraps. Each piece is carefully inspected before shipment. If something isn't right, we'll make it right.

30-day returns

You have 30 days after receiving your item to request a return. No restocking fees.

To be eligible, your item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, email us at countessveil@gmail.com. We'll reply with instructions on how and where to send your package. Return shipping is paid by the customer. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or incorrect — we'll replace it or refund you at no cost to you.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, contact us at countessveil@gmail.com.

Exchanges

The fastest way to get the piece you want is to return the item you have and place a new order once your return is accepted.

Final sale items

Custom or made-to-order pieces, items purchased during private sales or marked final sale at checkout, and gift cards are not eligible for return.

European Union 30-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 30 days, for any reason and without justification, under the same condition requirements as above.